Terms and conditions of use

User Agreement

By using the Bashayerhyper.com website, mobile site and App, as well as accessing our social media pages, you accept our Privacy Policy and agree to these Terms and Conditions. This agreement, discussing the Terms and Conditions of Use and Sale is made between you, our client. We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.


  • You must be a registered member to make orders and access some features of the Website. You will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current. 

  • You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement.

  • You are totally responsible for the activity that occurs on your account (including orders placed using your account), and you must keep your account password secure. We are not responsible for any unauthorized activity on your account if you fail to keep your account login information secure.

  • You must not use another member's account without our, and/or the other user’s, express permission. If you suspect or become aware of any unauthorized use of your account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).

  • By using the Website or App, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction.


Price and Payment details

  • All payments must be received in full prior to dispatch of goods or in some circumstances as agreed CODE are accepted. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.

  • The prices of goods, delivery and other charges shown are in EG Pound.

  •  We accept cash on delivery and payments online using Visa and MasterCard credit/debit card in ARE.

Supply and Delivery of Goods

  • Subject to this Agreement, we will supply the goods shown on your order confirmation. We will use our best endeavors to meet stated timeframes for delivery; however we cannot guarantee delivery timeframes will be met.

  • We do our best to depict accurate images for item(s). However, sometimes delivered item(s) may, to a small extent, differ in appearance and packaging from their appearance in images and photographs on the Website.

  • Because some goods are imported or originate from outside of Egypt, their packaging, ingredients and size may vary from the same or similar product available in Egypt. 


Change of Mind Returns

  • Items purchased from Bashayerhyper.com can be returned/exchanged without any extra fees if you were not fully satisfied with your purchase within 48 hours, just call us.

  • Returning/exchanging fresh or frozen products, whether because of a defect or upon customer's request, is allowed within 2 hours of delivery.

  • The order receipt, which contains the defected product, has to be present for the return/exchange process to be done; without it, the process cannot be complete.   

  1. Returned within 5 days of order.

  2. Not used or worn (with original tags and/or packaging).

  3. Not damaged in any way.

  • In case of online payment, the amount of refund of the returned product shall be done within 15 days, and this is subject to the card issuing bank procedures.


Order Cancellations by the Customer

If cancellation notice, either by email or by phone is duly received by Bashayerhyper.com and the order is not shipped out by us, we shall cancel the order and refund the entire amount. However, orders that have been already shipped out by us cannot be cancelled, give the condition that the orders should be cancelled before shipping. The customer agrees not to dispute and agree that Bashayerhyper.com decision is final in such instances.

 Social Media and Content

  • You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials ("content") posted on, transmitted through or linked from the Website, our Facebook page, Twitter feed, or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such content originated. 

  • As a member or participant on our Social Media pages, you agree that you are responsible for any content submitted, posted or made available through the Website via your account and you must not post (or allow) content to be posted through your account that:

      1. You do not have the right to post.

      2. Is defamatory or in contempt of any legal or other proceedings.

      3. Is misleading or deceptive.

      4. is offensive or discriminates against any group of persons being a group defined by reference to color, race, sex, origin, nationality or ethnic or national origins.

      5. Denounces religious or political beliefs.

      6. Contains religious or political material.

      7. Contains or links to viruses, malware, spyware or similar software.

  • We reserve the right to pre-screen or remove content on our Social Media page without giving reasons.

  • We reserve the right of keeping hold of backup copies of your content even if you deleted or altered it in public display.

Intellectual Property

  • We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features. 

  • Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.

  • You may not:

    (a) reproduce or change the website’s layout design and the appearance, moreover, the software, code and other related data in the website; and/or

    (b) attempt to obtain access or locate any website-associated source code, or in any way reverse engineer, decompile and disassemble them.


General Items

  • We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control. 

  • If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions. 

  • If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.